Notice all companies which sell computing or electronic devices like laptops, personal computers, smart phones, data processor, printers, copiers, cameras, and many more. They all offer an after sale tech support services to their customers and that is probably the reason why they buy these products more. They have this sense of security that although they are not tech-savvy, as they call it, they can depend on these services. It is a service they provide when there’s a problem with a product and normally it is not easy providing these solutions as not all can understand technology hence the conception of such useful service.
There are different ways of getting tech support services from companies like Dell, HP, Blackberry, HTC and etc. These companies are industry leaders when it comes to technology so they have thought of many ways to do it in order to extend their help. Phone tech support is normally the easiest way because you just dial it but the hardest because most of the time you wait on the queue. They provide a hotline or toll free number with an IVR or a voice recording to attend to your concern while waiting on queue. Online tech support would be the next chosen one to get support.
You either send an email with your concern or chat with their tech support team. For phones, you can get support through text /SMS. So you lodge your technical concerns and you get a case number as reference to trace if the concern has been resolved or pending.Tech support services may be charged or not. It actually depends on the warranty of the product when you bought it. It also depends on the condition of the device and if the damage was due to misuse or if it was already damaged from the time it was purchased. For some, they offer replacements after 20 to 30 days after exhausting all technical efforts to resolve the issue. Typically, the warranty is for one year so any tech support services would be free of charge and after that they certain fees for different level of tech support.There are several companies that provide tech support services because we need it. We may understand some of it but these people who help us undergo extensive training in order to deliver excellent tech support services. We rely on them because we use technology all the time.